Akrion One delivers AI-powered customer service that resolves 80% of queries autonomously — onboarding banks in 2 weeks at 60% lower cost, with full APRA CPS 234 compliance.
Purpose-built for APRA-regulated mid-tier financial institutions. Multi-agent orchestration with enterprise-grade security and compliance.
Specialist AI agents for account queries, loan processing, investment advice, and fraud alerts — orchestrated with intent-based routing and policy enforcement.
Data sovereignty (Australia East), prompt-injection detection, content safety, full audit trails with correlation IDs, and encrypted-at-rest data stores.
Shared platform with strict logical isolation. Each tenant gets its own data partition, AI Search index, knowledge base, and branded experience.
Connect your core banking API, upload your knowledge base, configure branding — and you're live. No infrastructure to build or maintain.
Tenant-specific knowledge bases with Azure AI Search. Products, fees, policies, and FAQs — all indexed and searchable by your AI agents.
Azure Monitor, Application Insights, and KQL dashboards. Per-tenant usage analytics, agent performance metrics, and compliance audit logs.
Mid-tier banks can't justify $5–10M for a bespoke AI platform. Akrion One spreads infrastructure costs across tenants while each bank gets a fully isolated, branded experience.
APRA CPS 234 controls are embedded in the architecture — not added as an afterthought. Audit trails, content safety, and data sovereignty from day one.
Akrion One uses autonomous specialist agents with tool-calling, memory, and guardrails — not a generic LLM wrapper. Each agent has a clear purpose and security boundary.
High-value transactions, edge cases, and escalations are automatically flagged for human review. The AI knows what it doesn't know.
From embedded chat widgets to full admin dashboards — Akrion One integrates seamlessly with your existing digital banking experience.
The complete autonomous AI banking platform — from multi-agent orchestration to full APRA compliance, delivered as a managed service on Microsoft Azure.
Our three MVP pilot customers share their experience with Akrion One.
"We evaluated building our own AI platform — the estimate was $8M and 18 months. Akrion One had us live in two weeks. Our customers are getting instant answers to account queries, and our support call volume dropped 35% in the first month."
"What impressed us most was the compliance posture. APRA CPS 234 controls built into the platform — not something we had to retrofit. The audit trail and tenant isolation gave our risk committee immediate confidence."
"Our members love it. We're a small credit union — 12,000 members — and now we can offer the same AI-powered service as the Big Four. Members in Byron Bay can get loan pre-qualification at 10pm from their phone."
How a 12,000-member community credit union transformed member services with autonomous AI.
Byron Bay, NSW · Est. 1967 · 12,000 members
Coastal CU served members across five regional centres — Byron Bay, Coffs Harbour, Port Macquarie, Yamba, and Airlie Beach — with a small team of 28 staff. Members wanted digital-first banking, but the credit union lacked the budget and technical capacity to build AI-powered services. Support hours were limited to 9am–5pm weekdays, leaving members without assistance evenings and weekends.
Coastal CU was selected as one of three pilot tenants for Akrion One in 2024. The platform was configured with Coastal's teal branding, connected to their OpenTransact core banking API, and loaded with their product knowledge base — fee schedules, lending policies, T&Cs, and FAQs. The AI agents handle account queries, loan pre-qualification, and general support autonomously.
Within three months, Coastal CU saw member satisfaction scores rise, support call volume drop, and after-hours engagement increase significantly. Members like Margaret O'Sullivan (68, Port Macquarie retiree) praised the system: "I can check my term deposit maturity from my tablet without calling the branch. It's wonderful."
Brand configuration, API endpoint setup, tenant provisioning in Akrion One. Core banking connection to OpenTransact instance.
Uploaded product descriptions, fee schedules, lending policies, T&Cs, compliance rules, and FAQs. AI Search index built per-tenant.
Staff tested agent responses for accuracy and compliance. Trained on escalation workflows and the admin dashboard.
Rolled out to 500 members in Byron Bay. Monitored agent accuracy and member feedback. Tuned guardrails and response quality.
Expanded to all 12,000 members across five branches. Integrated with mobile banking app. After-hours AI service activated.
78% autonomous resolution rate achieved. Member satisfaction 92%. Support call volume down 40%. Board approved Phase 2 investment advice agent.
Watch Akrion One handle real banking scenarios across our three pilot tenants.
Liam asks about balances, dining spend, monthly cashflow, and saving faster for a home loan. The Account Query agent reasons over live Acme transactions without storing transactional data.
Acme BankLisa spots a $350 Coastal Complete Package fee. The agent combines live transaction lookup with Coastal CU's tenant-specific fee schedule to explain the charge and waiver options.
Coastal CUAva explores a $1.91M property, asks what 87.5% LVR means, submits the form herself, then uploads required documents. Bank-defined conditions clear automatically, with no officer click.
Pacific BankSophia White self-declares as a first-home buyer. Even with clean serviceability, the deterministic loan guardrail returns human_review and routes the chat to a Pacific credit officer.
Pacific BankMargaret (68, Port Macquarie) checks when her term deposit matures and asks about renewal options. The agent provides clear, accessible guidance.
Coastal CUCharlotte disputes a suspicious $2,847 Overseas Electronics charge. Frustration plus explicit human-request language creates a customer_requested escalation with full transcript preserved.
Acme BankFrom the MVP pilot today to a full agent marketplace and intelligent banking fabric. Here's where we're heading.
A preview of capabilities we're prototyping for post-MVP releases — concept designs, not final UI.
Autonomous KYC (Know-Your-Customer) agent that orchestrates identity verification, document capture, sanctions screening, and ongoing CDD (Customer Due Diligence) — fully auditable and APRA-aligned.
A customer-owned wallet of Zero-Knowledge Proof (ZKP) attestations — bank-issued, privacy-preserving credentials for income range, KYC status, creditworthiness, and more. Prove a financial fact without revealing the underlying data; reusable across any bank, lender, landlord, or fintech on the Akrion network.
A catalog of vetted third-party AI agents — mortgage refinance, SME credit scoring, FX & remittance, regulatory monitoring, and more — that run inside Akrion's compliance perimeter. Banks activate with one click; no new vendor assessment, no extra APRA outsourcing notification. Providers reach every tenant via a single integration on a 70/30 revenue-share model.
A regulated advice agent that generates scenario-based portfolio guidance under the bank's product shelf, with explainability, suitability checks, and human-in-the-loop sign-off.
Proactive, personalised notifications powered by event-driven agents — payment alerts, fraud signals, rate changes, and contextual nudges across the customer's preferred channel.
Whether you're an APRA-regulated bank exploring autonomous AI, an analyst doing due diligence, or a partner integrator wiring up the LOS Gateway — we'd love to hear from you.
Join the next wave of autonomous banking AI. Onboard in 2 weeks. No infrastructure to build.